top of page

Frequently Asked Questions 

What is the difference between discount plans and a membership?

Discount plans are best suited for people coming in with a specific concern that may require a course of treatment. After your evaluation, The therapist will assess how many visits may be beneficial so you can decide if a discount plan makes sense for you.

Membership is centered on wellness, community, and relationship-based care. It is a good option if you want an advocate who knows you and your body, and who can support you with proactive check-ins and treatment before problems become more significant. If something does arise, you will already have access to the best rate for care for 15 visits.

Do you offer free consultations?

Yes, we offer 10 minute phone consultations that are free of charge, please have your questions ready. You can schedule this through out scheduling buttons throughout the site which will take you to our scheduling platform.  

What should I expect at my first visit?

Your initial evaluation (60-75 minutes) includes a detailed history, comprehensive physical assessment, and treatment. We'll discuss your goals, review relevant medical history, perform movement and manual assessments, and begin hands-on treatment during the first session.

How long are follow-up visits?

Follow-up sessions are  50 minutes, allowing time for reassessment, hands-on manual therapy, and education or exercise as needed. We also offer shorter follow ups which may be appropriate depending on your needs. 

How many visits will I need?

This varies based on your condition, goals, and how your body responds. Many clients see significant improvement in 4-12 visits for acute issues. Chronic conditions may require more sessions. We'll discuss your specific timeline after the initial evaluation.

Can I use my HSA or FSA?

Yes! Physical therapy services qualify for HSA and FSA reimbursement. We can process HSA/FSA cards directly, or you can submit receipts for reimbursement.

Do you take insurance?

We are out-of-network so we can deliver the high-quality, individualized care YOU deserve—without insurance companies dictating your treatment plan or visit limits.  VISIT https://reimbursify.com/individual-page/  for help submitting bills. Many health plans make it easy to do on your own.  

How does seeing an out-of-network provider benefit me?

We are out-of-network so we can deliver the high-quality, individualized care YOU deserve, without insurance companies dictating your treatment plan or visit limits.

At Root Holistic, your care is driven by what your body actually needs, not what your insurance company needs.

Still wondering about the financial side? Let’s break down a common comparison. 

In-Network, when you see an in-network provider:

  • You pay 100% of treatment costs until you hit your deductible ($1,000-$6,000 individual, $2,000-$12,000 family)

  • After deductible? You still owe co-pays ($40-$70 per visit) OR co-insurance (10-50% of each session)

  • Typical in-network care: 2-3x/week × 6-12 weeks = 12-36 visits total

    • 5-15 minutes 1-on-1 PT time per session

    • Rest = "supervised" exercises or PT tech/aide

    • Total out-of-pocket: easily $2,000-$5,000+ when you add it all up

Root Holistic Manual Therapy and Performance

Out-of-network direct-pay at Root Holistic means:

  • ~1x/week or less, 50-minute sessions (100% 1-on-1 with specialist provider)

  • 4-12 total sessions 

  • $180 per 50-minute session (package pricing available)
     

Most Root Holistic clients spend less total than in-network because:

  • Fewer visits needed (we address root causes vs. symptom management)

  • More 1-on-1 time (50 minutes vs 5-15)

  • No surprise copays/deductibles
     

Bottom line: With Root Holistic, you control your care and typically spend less time and money overall for better results with a specialist who actually listens.

What CPT codes do you typically use?

Common codes include 97140 (manual therapy), 97110 (therapeutic exercise), 97530 (therapeutic activities), and 97112 (neuromuscular re-education). Your superbill will list all applicable codes for each visit.

What is your cancellation policy?

We require 24-hour notice for cancellations or rescheduling. Late cancellations (less than 24 hours) and no-shows may be charged the full session fee, as this time was reserved exclusively for you. 

Is pelvic health treatment private and comfortable?

Absolutely. All pelvic health evaluations and treatments are conducted with full privacy, clear communication, and your consent at every step. While an internal evaluation allows a more complete evaluation and assessment, in many cases most treatment can be provided externally.

Where do you park in Center City?

There are many parking garages and limited street parking all around the clinic. We recommend you use Spot Hero or another parking app to find the best place for you. 

How soon can I get an appointment?

New patient appointments are typically available within 1-2 weeks. For urgent concerns, we may have same-week availability. Check our online booking system for real-time availability.

Do I need a referral or prescription?

Pennsylvania allows direct access to physical therapy, so you do not need a physician referral for evaluation or treatment. After 30 day from the initial visit a prescription from a MD, DO, PA, NP or DMD/DDS is required for physical therapy services. Wellness do not require a perscription.

How should I dress at my first visit?

Please wear loose fitting clothing to your visits that make it easy to access the whole body for evaluation, assessment and treatment. 

What communities and surrounding areas do you serve?

We proudly serve clients throughout Philadelphia and the Main Line, including Ardmore, Bala Cynwyd, Broomall, Bryn Mawr, Chestnut Hill, Conshohocken, East Falls, Fairmount, Fishtown, Fitler Square, Gladwyne, Graduate Hospital, Haverford, Havertown, Logan Square, Manayunk, Mount Airy, Newtown Square, Northern Liberties, Penn Valley, Radnor, Rittenhouse Square, Roxborough, Society Hill, Queen Village, Villanova, Washington Square West, Wayne, West Mount Airy, and Wissahickon. Whether you’re located in Center City, the surrounding neighborhoods, or the suburban Main Line communities, our services are designed to meet your needs wherever you live.

We proudly serve clients throughout Philadelphia & the Main Line, including: Ardmore, Bala Cynwyd, Broomall, Bryn Mawr, Chestnut Hill, Conshohocken, East Falls, Fairmount, Fishtown, Fitler Square, Gladwyne, Graduate Hospital, Haverford, Havertown, Logan Square, Manayunk, Mount Airy, Newtown Square, Northern Liberties, Penn Valley, Radnor, Rittenhouse Square, Roxborough, Society Hill, Queen Village, Villanova, Washington Square West, Wayne, West Mount Airy, and Wissahickon.

Phone: 215-598-2550

Fax:

Email: reception@rootholisitihealth.com

​Address:

​Rittehouse

Philadelphia, PA 19103

Orthopedic clinical specialist APTA
IAPH
Dry needling certification
certified strength and conditioning specialist
  • Facebook
  • Instagram

Contact us

bottom of page